Virgin Media have introduced an extra level of security for those who use their webmail service. When you sign in, you are now faced with the statement “I am not a robot”. It has a tick box by the side. (see picture). Tick the box, and if you are lucky you get to see your email. If you are unlucky, you get a further box with a number of pictures. You are asked to “tick all pictures with airplanes”, for example (or pasta, or cars, etc). Tick the right ones and they let you in to see your email.
Needless to say, a lot of users are a bit annoyed about this. see the user forum here.
The idea is that it is an extra layer of security designed to protect you, and stop unwanted automated logins by hackers. Apparently some users have been hacked in recent days, hence the change.
Virgin also say, in a separate development, that they are planning to change how their webmail service looks, so stand by for more confusion!
All this does not apply to customers who use a program like Windows Mail, thunderbird or Outlook for their email.
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